CLIENT
SERVICE
DURATION
Project Overview
IGS Energy is a billion-dollar national energy provider serving over a million customers across the U.S., with a strong focus on sustainable energy solutions. As rising energy costs drive homeowners to embrace solar power, IGS's solar division has seen significant growth. To support this expansion, IGS identified the need to enhance internal processes and improve collaboration with partner installers and maintenance providers. In response, the Solar Assessment Management app was developed to streamline workforce management and ensure efficient installation and support for IGS’s residential solar projects.
The Challenge
As IGS Energy's solar business grew, the company relied on independent contractors to install and maintain residential systems. Initially, tools like Google Sheets were sufficient for tracking operations, but as the business expanded, these manual processes became inefficient, risking mismanagement and lacked professionalism. Recognizing the need for a more robust solution, IGS sought a software solution to streamline operations, improve contractor communication, and enhance service delivery—positioning the company for future growth and greater success in the competitive solar market.
My Role
As a Senior Product Designer, I was brought on as a contractor to quickly address IGS Energy's urgent need for a skilled professional who could hit the ground running as this project had a dev team spooled up and eager to start. Collaborating closely with Business Analysts, Project Managers, and the development team, my primary focus was to design and deliver a minimum viable product (MVP) that met the immediate needs of the organization. This fast-paced environment allowed me to leverage my design expertise to create user-centric solutions while ensuring a seamless integration with the overall project goals.
Shifting User Management Efforts from the Company to Client
Assemble.inc delivers a compensation platform that helps organizations plan and execute systematic compensation decisions to attract, motivate, and retain employees while eliminating inequality pay. Assemble integrates with an HRIS, ATS, and Cap Table to ensure accurate data. Company’s broader vision is to bring an end-to-end total compensation and benefits management platform to its customers.
Simple and Secure Login with OKTA Integration
The login screen was designed with simplicity and security in mind. We implemented OKTA verification to provide a seamless authentication process, allowing users to easily sign in using their existing credentials from other IGS Energy applications. This integration not only enhanced security but also streamlined access, ensuring that contractors and employees could quickly get to work without unnecessary barriers. The simple, intuitive design minimizes friction, making it easy for users to securely log in, even when out in the field.
Capture the richness and gourmet quality of the food offerings – The website needed to better highlight the caliber of the menu and emphasize the culinary expertise behind each dish.
Showcase the stunning architecture and unique experience – Pierpont’s Union Station location is breathtaking, and the website didn’t do justice to the rich history and elegance of the space.
Position Pierpont’s as the ideal venue for special occasions – Whether it’s an anniversary or a celebration, Pierpont’s needed to be portrayed as the perfect place for memorable nights out.
Refined the menu presentation – The existing menus were poorly structured, difficult to read, and didn’t highlight the restaurant's best offerings in a user-friendly way.
Give the owners an easy way to add promotions – The previous site made it difficult to update or add promotions. A streamlined solution was needed.
Highlight special events – Pierpont’s hosts a variety of unique events like happy hours and Wine Wednesdays, which deserved better visibility and promotion.
Integrate modern technology – Online reservations and the ability to order online were essential features to enhance the customer experience and make the site more functional.